Patient Care Coordinator
Sood Center for Aesthetic and Plastic Surgery Sood Center for Aesthetic and Plastic Surgery Haddonfield, NJ Haddonfield, NJ Full-time Full-time From $18 an hour From $18 an hour 17 hours ago 17 hours ago 17 hours ago Job
Summary:
This position will effectively interact and communicate with a variety of patients from their initial point of contact through the continuum of care, as well as practice providers and staff in our Aesthetic and Plastic Surgery offices.
It will also be a function of this position to maintain, evaluate, and at times, update, standards and guidelines in accordance with practice standards.
Education and
Experience:
A college degree is preferred.
Three to five years of progressive experience working in the medspa, dermatology, plastic surgery, and/or health care or customer service industry.
Familiarity with medical practice operations such as, patient privacy practices, health insurance processes, and medical terminology is preferred, but not required.
Essential Skills and Abilities:
Commitment to delivering outstanding customer service regardless of circumstances.
Demonstrated ability to incorporate continuous quality improvement in accordance with established practice standards.
Able to successfully manage multiple projects simultaneously, including prioritization of tasks, shifting of deadlines, coordination with multiple departments and individuals, implementation of organizational and tracking processes, etc.
Skillful in adapting a well-spoken communication style to interact with a variety of personality types, while ensuring any message is conveyed clearly and concisely.
Strong computer skills with working knowledge of the latest versions of Microsoft Office and Nextech (will train); ability to work in other programs and quickly adapt to new software.
Able to work effectively with physicians and staff members to prioritize and organize daily, weekly, and monthly tasks.
Capable of processing requests for information quickly and accurately, and involving other employees, when appropriate, to ensure patient needs are met.
Able to balance the importance of following set procedures with a desire to consistently improve quality of work product and efficiency of processes, maintaining a sensitivity to practice expense considerations at all times.
Dedication to presenting a professional and positive image to both internal and external customers.
Exceptional oral and written communication skills; capable of maintaining a high level of professionalism at all times and representing the practice appropriately in emails, texts, telephonically, and in conversation.
Commitment to maintaining progressive knowledge and skills essential to successfully perform the duties outlined herein.
Responsibilities:
Patient Experience o Serve as the primary point-of-contact for all patient inquiries including, telephone, email, text, and website.
o Schedule patients for consultation appointments.
o Provide new patients with initial documentation and medical history forms to complete.
o Greet all patients prior to consultations and introduce them to the practice and providers.
o Communicate relevant patient information to providers, i.
e.
, patient concerns, goals.
o Work with providers to develop and prepare patient-specific treatment plans.
o Create, present, and review detailed, accurate treatment plan quotes with patients.
o Review pricing, practice specials, and/or financing options with patients.
o Schedule surgical and non-surgical treatments, as well as pre- and post-operative appointments.
o Coordinate all elements included in the cosmetic process, e.
g.
, facility, anesthesia, insurance, and/or any special needs or requests.
o Complete follow-up correspondence with all patients, as appropriate.
Practice Quality Control o Support, incorporate, and assist in the development of, practice mission and goals.
o Track and evaluate patient and procedure conversion rates.
Regularly communicate these results to providers and/or practice management.
o Preserve current and/or create new policies and procedures in accordance with all HIPAA requirements to ensure Private Health Information remains confidential.
o Maintain an understanding of third-party payer processing and guidelines.
o Communicate policies and procedures to practice providers and staff, as applicable (may include managing training sessions).
o Remain active in continuing education to ensure knowledge base is current and consistent with expectations of the practice and healthcare industry.
o Survey providers, staff, and/or patients to obtain feedback on policies, procedures, guidelines, standards of patient care, etc.
o Sustain and/or create patient collaterals including, new patient packets, patient treatment quotes, information packets, etc.
' o Evaluate opportunities to implement or maintain goal-setting criteria and communicate those goals to providers and staff.
' ' Work Remotely No Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
Employee discount Opportunities for advancement Paid sick time Paid training Uniform allowance Medical specialties:
Dermatology Medical-Surgical Plastic Surgery Schedule:
Monday to Friday Education:
High school or equivalent (Required)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position will effectively interact and communicate with a variety of patients from their initial point of contact through the continuum of care, as well as practice providers and staff in our Aesthetic and Plastic Surgery offices.
It will also be a function of this position to maintain, evaluate, and at times, update, standards and guidelines in accordance with practice standards.
Education and
Experience:
A college degree is preferred.
Three to five years of progressive experience working in the medspa, dermatology, plastic surgery, and/or health care or customer service industry.
Familiarity with medical practice operations such as, patient privacy practices, health insurance processes, and medical terminology is preferred, but not required.
Essential Skills and Abilities:
Commitment to delivering outstanding customer service regardless of circumstances.
Demonstrated ability to incorporate continuous quality improvement in accordance with established practice standards.
Able to successfully manage multiple projects simultaneously, including prioritization of tasks, shifting of deadlines, coordination with multiple departments and individuals, implementation of organizational and tracking processes, etc.
Skillful in adapting a well-spoken communication style to interact with a variety of personality types, while ensuring any message is conveyed clearly and concisely.
Strong computer skills with working knowledge of the latest versions of Microsoft Office and Nextech (will train); ability to work in other programs and quickly adapt to new software.
Able to work effectively with physicians and staff members to prioritize and organize daily, weekly, and monthly tasks.
Capable of processing requests for information quickly and accurately, and involving other employees, when appropriate, to ensure patient needs are met.
Able to balance the importance of following set procedures with a desire to consistently improve quality of work product and efficiency of processes, maintaining a sensitivity to practice expense considerations at all times.
Dedication to presenting a professional and positive image to both internal and external customers.
Exceptional oral and written communication skills; capable of maintaining a high level of professionalism at all times and representing the practice appropriately in emails, texts, telephonically, and in conversation.
Commitment to maintaining progressive knowledge and skills essential to successfully perform the duties outlined herein.
Responsibilities:
Patient Experience o Serve as the primary point-of-contact for all patient inquiries including, telephone, email, text, and website.
o Schedule patients for consultation appointments.
o Provide new patients with initial documentation and medical history forms to complete.
o Greet all patients prior to consultations and introduce them to the practice and providers.
o Communicate relevant patient information to providers, i.
e.
, patient concerns, goals.
o Work with providers to develop and prepare patient-specific treatment plans.
o Create, present, and review detailed, accurate treatment plan quotes with patients.
o Review pricing, practice specials, and/or financing options with patients.
o Schedule surgical and non-surgical treatments, as well as pre- and post-operative appointments.
o Coordinate all elements included in the cosmetic process, e.
g.
, facility, anesthesia, insurance, and/or any special needs or requests.
o Complete follow-up correspondence with all patients, as appropriate.
Practice Quality Control o Support, incorporate, and assist in the development of, practice mission and goals.
o Track and evaluate patient and procedure conversion rates.
Regularly communicate these results to providers and/or practice management.
o Preserve current and/or create new policies and procedures in accordance with all HIPAA requirements to ensure Private Health Information remains confidential.
o Maintain an understanding of third-party payer processing and guidelines.
o Communicate policies and procedures to practice providers and staff, as applicable (may include managing training sessions).
o Remain active in continuing education to ensure knowledge base is current and consistent with expectations of the practice and healthcare industry.
o Survey providers, staff, and/or patients to obtain feedback on policies, procedures, guidelines, standards of patient care, etc.
o Sustain and/or create patient collaterals including, new patient packets, patient treatment quotes, information packets, etc.
' o Evaluate opportunities to implement or maintain goal-setting criteria and communicate those goals to providers and staff.
' ' Work Remotely No Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
Employee discount Opportunities for advancement Paid sick time Paid training Uniform allowance Medical specialties:
Dermatology Medical-Surgical Plastic Surgery Schedule:
Monday to Friday Education:
High school or equivalent (Required)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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